Feedback

Compliments, complaints and other forms of feedback provide valuable information on levels of client and stakeholder satisfaction and provide Carer KaFE with an opportunity to improve upon all aspects of service. Feedback is to be taken seriously and to be seen as an opportunity for improvement.

Feedback that is recorded and handled effectively will provide valuable information in identifying areas for improvement, coordinating a consistent approach for resolution, reducing the potential for future complaints and allow for reporting and efficient allocation of resources.

Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for any general compliments or complaints, or if you seek more privacy email the Program Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.:”

Resolving complaints at the earliest opportunity in a way that respects and values the person’s feedback, can be one of the most important factors in recovering the person’s confidence about a service. It can also help prevent further escalation of the complaint. A responsive, efficient, effective and fair complaint management system can assist an organisation to achieve this.

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Our Governing Reference Group

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